Supporting Complex Care Needs in the Home

We all know that as we age our needs can very quickly become more complex. As providers of government-funded programs it is our responsibility to manage these changes. In home care this can be tricky as we have very limited involvement in care provision and monitoring.

Effectively managing consumers with complex care needs is critical to the success and sustainability of your service. These consumers often present complex challenges, requiring specialised risk management and highly responsive care strategies. However, at LPA we have years of experience in supporting providers to implement clinical monitoring strategies in a simple, yet effective way and we want to share those with you at this training. These strategies include ensuring you have effective referral mechanisms, utilising an individual’s ‘circle of support’ and providing clear work instructions for front line workers about what to do when needs change. When managing consumers with complex care needs, the focus is on balancing responsive care with risk management. Consumers with high-prevalent, high-impact risks often require more advanced support. As a home care provider, you must consider the following questions:

How can we manage complex needs within the funding model?

What if we don’t have in-house clinical support?

What are the risks of not having adequate strategies in place?

What do the current and future Aged Care Quality Standards require of providers?

Why Is It Important to Manage Complex Needs?

Consumers with complex care needs often require more than routine care; they demand specialised care strategies and heightened attention to potential risks. When these needs are not appropriately addressed, providers may face significant challenges, including non-compliance with Aged Care Quality Standards and the risk of consumer harm. Poor management of consumers with high-prevalence, high-impact risks is a common factor in instances of non-compliance. By effectively managing these needs, home care providers can safeguard their services, reduce risks, and improve outcomes for their consumers.

Navigating the Aged Care Quality Standards

Providers must align with both the current and forthcoming Aged Care Quality Standards to remain compliant. These standards emphasise consumer-directed care, high-quality service provision, and continuous improvement. Providers need to demonstrate that they have systems in place for monitoring consumer health and responding proactively to any changes in their condition.

Looking for more?

Join LPA’s Head of Clinical Services and Leadership Programs, Steve Neal on September 17 for our online training workshop “Supporting Complex Care Needs in the Home”.

This workshop is designed to be interactive and practical and will equip you with the knowledge and skills to implement structured systems and processes that maximise the quality of care and minimise the risks. You will come away with clarity, confidence, and competence in developing a systematic approach to effectively managing complex care in the home.

Ensuring Success and Sustainability

Effectively managing complex care needs in the home is critical to the sustainability of your service. By implementing robust clinical monitoring strategies, maximising funding, and empowering your frontline staff, you can provide consumers with the high-quality care they deserve.

At LPA, we are committed to helping providers navigate the complexities of home care. Our expertise in care strategies, compliance, and risk management ensures that providers are equipped to deliver the best possible outcomes for their consumers.

Want to know how LPA can help?

Contact the team below to discuss how we can support your organisation.