Prepare Your
Organisation for the
Support at Home
Program

The new landscape of Aged Care Begins 1 July: Are You Ready?

The introduction of the Support at Home Program on 1 July marks a pivotal moment for aged care providers. This significant shift in the aged care landscape brings with it both new opportunities and challenges. To thrive in this evolving environment, your organisation needs careful planning, expert guidance, and tailored solutions designed for long-term success.

Navigating the complexities of the Support at Home Program requires more than just understanding new regulations. Providers need a partner who also comprehends the nuances of aged care service delivery—and that’s where Lorraine Poulos and Associates (LPA) excels.

With decades of experience and a proven track record, we offer practical, sensible solutions that align with your organisation’s unique needs.

The introduction of the strengthened Aged Care Standards and the Support at Home Program marks a transformational shift for aged care providers across Australia. This change represents more than just a policy update—it’s a fundamental reimagining of how home care services are structured, funded, and delivered. For providers, this is a defining moment: an opportunity to embrace new models of care, enhance service quality, and improve client outcomes, while also navigating the complexities of compliance, workforce readiness, and operational efficiency.

As the aged care sector transitions to this new regulatory and funding framework, providers must be proactive, adaptable, and well-prepared to ensure they remain competitive and sustainable. The Support at Home Program is designed to streamline and enhance in-home care services, aiming to provide greater flexibility, increased participant choice, and improved support for older Australians. However, with these improvements come new compliance requirements, changes in funding structures, and the need for organisations to rethink their service delivery models.


How Can You Prepare for the Changes?

To thrive in this evolving landscape, your organisation must take a strategic and informed approach. Key areas of focus should include:

Understanding New Regulatory Requirements: Staying ahead of compliance obligations, quality standards, and reporting requirements.

Financial and Operational Readiness: Adapting to funding changes and ensuring long-term sustainability.

Workforce Planning & Training: Equipping staff with the necessary skills and knowledge to meet new service expectations.

Consumer-Centred Care Models: Aligning services with participant needs, preferences, and greater flexibility in care delivery.

Why Choose LPA to support you?

Navigating this transition successfully requires more than just knowledge of the new regulations—it requires a trusted partner who understands the intricacies of aged care service delivery. Our team doesn’t just bring knowledge—we bring practical, actionable strategies tailored to the unique challenges faced by aged care providers. Whether it’s streamlining operations, ensuring compliance, or improving workforce readiness, we deliver solutions that empower your organisation to adapt and thrive. With LPA, you’re not just investing in a partner; you’re securing value for money through comprehensive support designed to position your organisation for long-term success.

We understand that every provider has different needs and constraints. That’s why our services are designed to provide measurable outcomes, from improved efficiency to financial viability and regulatory compliance. Our tailored approach ensures that you’re receiving expert guidance aligned with your budget, goals, and vision. LPA’s team comprises seasoned professionals who have held senior roles in the home care sector.

Our deep understanding of aged care operations, combined with regulatory expertise, positions us as a trusted partner for providers looking to succeed in the Support at Home Program. Our tailored approach ensures that your organisation’s resources are focused where they’re needed most, allowing you to stay ahead in a dynamic and competitive environment.

 

How LPA can support you in transitioning to Support at Home

Successfully transitioning to the Support at Home Program is about more than compliance. It’s about strengthening your organisation’s foundation to meet today’s demands and tomorrow’s challenges. Whether you are a small, community-focused provider or a larger, multi-site operator, LPA works with you to design effective strategies for success.

Some of the ways we can support include:

Streamline Operations: Improve efficiency across your organisation by identifying and eliminating inefficiencies, maximising resource allocation, and enhancing workflows.

Workforce Readiness:
Review your team’s capabilities and skills to ensure they’re prepared to deliver under the new framework.

Optimised Care Management: Receive expert advice on care management case loads to balance quality care with operational feasibility.

Job Roles & KPIs: Assess and refine job descriptions and key performance indicators (KPIs) to align with the program’s requirements.

Financial Viability:
Ensure your business remains sustainable, with tailored strategies to maintain or grow while meeting program standards

Strengthened Standards Compliance:
Review and enhance your organisation’s ability to meet the new Strengthened Standards.

Risk Management:
Develop frameworks to identify and mitigate risks.

Policy and Procedure Reviews:
Ensure your policies and procedures align with the latest legislation and program guidelines.

Reform Project Officer:
Hands-on guidance through the transition to the New Aged Care Act and the Support at Home Program. 

Ongoing support:
To embed business decisions and sustainable change

Strategic Presentations:
Present the impacts of these reforms directly to your Board and management team, equipping them with the knowledge to lead effectively.

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