Australia’s Leading
Care Training and Consultancy Specialists.
We provide training resources, audits, reviews, and other services so you can offer excellent care. We have proudly supported the Aged Care sector for over 15 years.
The Lifecycle of a Home Care Provider
The Lifecycle of a Home Care Provider
At LPA, we pride ourselves in being an end-to-end solution for Home Care providers wherever they are in their journey.
Becoming a Registered or Associate provider
Our team evaluates your situation, matches it to the application
criteria, and offers tailored support to enhance your application. LPA
provides extensive help, from strategic planning to regulatory
guidance, to distinguish your application for Registered or Associate
provider status.
Assisting in adapting to the fast-evolving Aged Care sector by developing thorough strategic and business plans. Our services cover service structure reviews, workforce, financial models, market analysis, IT systems, & goal setting.
In order to meet standards of care, providers are required to adhere to the standards. LPA can assist with completing a comprehensive audit of your organisation, identifying any gaps and making recommendations as to how to address these.
Clinical Care Support Services
We assist home care providers in achieving clinical care compliance
critical for the health of older Australians. We offer personalised
mentoring or group training on clinical governance, care systems,
practices, and processes.
Offered in half or full-day formats, both in-person and online, our workshops, led by subject matter experts, foster an interactive learning environment tailored to meet your specific learning requirements.
LPA Ongoing Support Package
Available in 3, 6, or 12-month durations, tailored to key areas such
as clinical governance, organisational structure, or quality
improvement. Our team’s expertise in aged care and legislative
compliance is leveraged to support your needs.
Guides like the ‘Red Book’ and ‘Blue Book’ provide practical instructions for daily care, health support for specific conditions, and everyday clinical tasks in home care. Tools like the ISBAR and ‘Look and Listen’ pads standardize communication and reporting of client changes.
Customisable resources developed by experts, including templates and training materials for Deterioration and Change, Contractor and Incident Management, Risk and Vulnerability, Homecare Quality Review, Assessment, Care Planning, Clinical Governance, and Medication Management, and more
Our training videos and PowerPoints, cover validated assessment tools suitable for home care. Topics include the Carer Strain Index, Confusion Assessment Method, Depression and Anxiety Stress Scale, Edmonton Frailty Scale, Falls Risk, Malnutrition Screening, Nutritional Assessment, Activities of Daily Living, and more
Home Care Training Events
POSTPONED
Should you wish to be the first to know when this event is rescheduled, submit your email here (and have first access to an exclusive discount)
26 February 2026 – Clinical and Restorative Care under Support at Home
ONLINE – 26/02/2026 @ 1:00pm – 4:00pm
11 March 2026 – Delivering Outcomes under Support at Home
ONLINE – 11/03/2026 @ 1:00pm – 4:00pm
31 March 2026 – Enhancing Training Skills for Home Care Professionals
ONLINE – 31/03/2026 @ 1:00pm – 4:00pm
14 April 2026 – Medication Management under Support at Home
ONLINE – 14/04/2026 @ 1:00pm – 4:00pm
What Our Clients Have Said About Our Home Care Training
“Marisa was an engaging and responsive presenter. She had a depth of knowledge of the topic and the other participants in the room provided further knowledge of real world challenges and their individual concerns about the coming changes and how they will pivot to implement the new SAH.”
Jane H
Human Touch Care Group
“I would like to express my appreciation for the expertise LPA consistently provides. The team demonstrated exceptional knowledge and skill in facilitating our event ensuring each presenter and attendees were engaged and the session ran smoothly.
We particularly value LPA’s professionalism, and capacity to facilitate the information we requested and in a practical and accessible manner.”
Marina A
Ethnic Communities Council of NSW
“LiveBetter recently participated in a Quality Review against the Aged Care Quality Standards and engaged Lorraine Poulos for support. Lorraine’s help was invaluable as she provided us with so many resources and good advice enabling our staff to be confident and comfortable during the quality review process.”
Adam Phillips
Read Our Reviews
Lorraine is the go to consultant in this space and is constantly rated as one of our top speakers every time we work with her.
The workshop Lorraine delivered was of very high quality and received overwhelmingly positive feedback from our attendees.
You are in safe and capable hands if you work with Lorraine!
My name is Lina Shaaban, I am using my daughter's account as I don't have a gmail 🙂
Frequently Asked Questions (FAQ)
Lorraine Poulos and Associates (LPA) is an Australian consultancy specialising in aged care, home care, CHSP and sector reform readiness. We work alongside providers to strengthen governance, clinical care, quality systems, risk management, workforce capability and operational performance, particularly during periods of significant change such as the transition to Support at Home.
Learn more:
→ Consultancy services
→ Ongoing support packages
LPA provides practical consulting, training and advisory support designed to help providers respond confidently to regulatory change while continuing to deliver safe, high-quality, person-centred care. Our work focuses on building strong systems, improving consistency, and embedding sustainable practice across governance, clinical care, quality, and operations.
Explore:
→ All LPA services
→ Online training & tailored workshops
Yes.
Support at Home readiness is a core focus of LPA's work. We support providers in aligning service delivery with assessed needs and outcomes, redesigning care management and operating models, strengthening clinical and governance oversight, and preparing for increased accountability, reporting, and evidence requirements.
Related support:
→ Support at Home readiness services
→ Care management readiness checklist
Yes.
LPA offers ongoing support packages designed for providers who want consistent, trusted support as they navigate reform, strengthen systems, and embed sustainable practice over time. These packages provide access to expert guidance across governance, clinical care, quality, risk management, workforce capability and operational decision-making—helping organisations respond proactively rather than reactively.
Ongoing support is particularly valuable during periods of change, such as the transition to Support at Home, heightened regulatory scrutiny, and workforce and service-model redesign.
Learn more:
→ Ongoing Support Packages
Yes.
LPA delivers online and onsite training for boards, executives, managers, clinicians, care partners and frontline staff. Training focuses on clinical governance, documentation and evidence, leadership under Support at Home, risk management, restorative care, and audit readiness.
Explore training:
→ Online training & workshops
→ Upcoming training events
Yes.
LPA supports providers to prepare for audits and regulatory assessments through mock audits, gap analysis, and practical implementation support. Our approach goes beyond compliance, helping organisations embed continuous quality improvement, strengthen evidence, and build staff confidence.
Related services:
→ Clinical governance & quality services
→ Risk & vulnerability toolkit
Yes.
LPA supports Commonwealth Home Support Programme (CHSP) providers and NDIS organisations transitioning into aged care. We help providers understand regulatory expectations, strengthen governance and clinical risk controls, and build operational readiness for future growth and reform.
Related content:
→ NDIS to aged care transition support
Getting started is simple. Contact the LPA team to discuss your organisation's priorities, challenges, and goals. We'll recommend a tailored approach, whether that's consulting support, training, a review, or an ongoing partnership to guide implementation over time.
Next steps:
→ Contact the LPA team
→ Explore consultancy services
LPA is your trusted partner in supporting providers to deliver safe, high-quality care with confidence, today and into the future.
