Clinical Care


Lorraine Poulos Home Care Services Clinical Services Training

Providing excellent clinical care is vital to the health and wellbeing of clients so they can live life to the full.

Providing excellent clinical care is vital to the health and well-being of clients so they can live life to the fullest.

Home care providers often struggle with clinical care compliance, which is essential to the health and well-being people.. Clinical care is also an important regulatory requirement and integral to managing risks. It is vital that the governing body has oversight of clinical care through a clinical governance group.

At LPA, we work with providers one-on-one to provide individual mentoring or group training with clinical governance and care systems, practices, and processes.

Steve Neal

Head of Clinical Services
& Leadership Programs

Former Director of Operational Excellence at Uniting Agewell Ltd., Steve brings extensive experience in health and aged care as a Registered Nurse offering vital clinical guidance to home care providers.

In addition, he holds qualifications as an executive coach and is a member of the International Coaching Federation in which he is responsible for the development and delivery of LPA Leadership Programs.

Steve Neal Portrait

Clinical Support Service

LPA Clinical Support Service is a comprehensive package that includes:

  • A defined 12-month support package
  • Setting up and/or chairing your clinical care committee- monthly meetings
  • Reviewing your clinical policies and work instructions
  • Provision of support and mentoring to clinicians and non-clinical staff
  • Review of documentation for compliance with ACQS relevant standards
  • On-call support for challenging clinical situations
  • Provision of reporting templates for data collection and analysis
  • Access to our Nurse Practitioner and team of clinicians
  • Provision of copies of our very popular Clinical Care in the Home, Clinical Tasks in the Home booklets, and our Stand up and Learn education package (over 50,000 copies sold)


“Neighbourhood Central is a small rural provider of Home Care and multiple CHSP services based in Central NSW. We engaged LPA to support our services and help us navigate the many reforms in aged care, including the set-up and operation of our Clinical Governance Committee. LPA has been chairing our Clinical Governance Committee since 2020, and we have found their services incredibly supportive and knowledgeable, fostering a culture of safety, risk management and continuous improvement for the delivery of safe and high-quality care.

The benefits for us have been significant and can be seen through our team, who are confident and well-informed, advancements in organisational processes, and improvements in the delivery of high-quality services. I highly recommend any organisation that wishes to take advantage of the LPA Clinical Support Services to speak to the LPA team.”


LPA has a proven track record of supporting providers in setting up their clinical model of care successfully. Home care is in a different context to other health settings and requires a pragmatic approach to clinical careSome of the services available include:

Assessment of clinical competencies (such as medication management)

Clinical Care Support Service (ongoing support) 

Coordination of Clinical Governance Committee 

Development of Clinical Care guides and resources 

Review of clinical documentation such as clinical policies and procedures

Education, training and resources about clinical topics

Additional Clinical Support based on your organisation’s needs

Discover how LPA can support your organisation.