Being allocated clinical care under Support at Home is one thing. Understanding it, embracing it, and actively utilising it is another.

For many participants, clinical care is a category they have been assigned but not yet made sense of. The terminology is unfamiliar, the connection to their everyday needs may not feel obvious, and without clear communication from their provider, the supports available to them can go underutilised or not accessed at all.

This is one of the most pressing challenges providers are facing under Support at Home right now.

Effective communication around clinical care is not simply about explaining a category. It is about helping participants understand what they have been allocated, why it matters, and what that means for the care they receive. Done well, those conversations build trust, reduce anxiety, and position providers as confident, knowledgeable partners in a participant’s care journey.

Clinical care utilisation is emerging as one of the most important indicators of how well Support at Home is working for participants and how effectively providers are communicating what the program makes available to them. Where participants understand their clinical care allocation and feel confident accessing it, outcomes improve. Where they do not, supports go underutilised and the value of the allocation is lost.

Getting communication right around clinical care is not a peripheral concern for providers. It sits at the heart of what good Support at Home practice looks like.

🔥 Overview

This workshop is designed to build provider capability in communicating with participants about their clinical care allocation what it is, what it covers, and why it matters for their health and wellbeing. It addresses the real conversations providers are having right now: with participants who are uncertain about what clinical care means for them, with families who have questions about funding and contribution arrangements, and with individuals who may not yet see the connection between their clinical care allocation and the support they want and need.

Attendees will leave with:

• A clear understanding of the clinical care category and how to explain it meaningfully to participants
• Practical communication strategies for supporting participants to understand and utilise their clinical care allocation
• Confidence in communicating the contribution arrangements under clinical care to participants and families
• Tools for identifying and addressing participant uncertainty or resistance around clinical care
• Health literacy for care partners-the importance of recognising deterioration
• An approach to clinical care conversations that builds trust and supports active engagement with supports

🚩 Learning Outcomes

By the end of the workshop, attendees will:

• Explain the clinical care category under Support at Home in language that is clear and meaningful to participants and their families
• Learn about Health Literacy for care partners
• Identify the common points of confusion or concern participants have around clinical care and respond to them with confidence and clarity
• Apply practical communication strategies that support participants to understand, engage with, and actively utilise their clinical care allocation
• Recognise the barriers that can prevent participants from accessing their clinical care supports and use targeted conversation approaches to address them
• Tailor clinical care conversations to the individual participant, taking into account their goals, circumstances, and level of understanding
• Demonstrate an approach to clinical care communication that builds participant trust and strengthens the provider-participant relationship
• Contribute to improved clinical care utilisation outcomes across their organisation through more effective and consistent participant communication

📅 Date: 21 July 2026

• 1.00 pm – 3.30 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory
• 12noon – 2.30 pm Queensland
• 12.30 pm -3.00 pm – South Australia
• 11.30 am -2.00 pm – Northern Territory
• 10.00 am – 01.00 pm – Western Australia

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

💡 Who will benefit most from this course?

Operational leaders and managers who want a clear picture of what a successful Support at Home operation needs and how their part of the business contributes to it.

Finance teams who want to deepen their understanding of the funding model and the financial foundations that underpin a viable, sustainable operation.

CEOs who want a clear-eyed view of the essential building blocks of success and to test whether their organisation has them in place.

Care partners and care managers who want to understand the business fundamentals so they can connect everyday delivery decisions with organisational success.

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Regarding online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to ensure that you are supported now more than ever. We will focus even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes, scary), opportunities to network, and maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 437 inc. GST