🌟Are you clear on what counts as a billable hour under the Support at Home Program?

🌟Are you meeting your care management budgeted outputs?

With SAH now in place, care partners are working within a more transparent, accountable, and outcomes-focused funding model. Understanding billable hours is no longer optional. It is fundamental to compliant practice, sustainable workloads, and high-quality care delivery.

Under Support at Home, every minute of care partner activity must be clearly linked to an assessed need, an approved service, and a participant’s care plan and accurately documented to support claiming and reporting requirements.

Care partners are no longer just coordinating support. You play a central role in ensuring services are:

• Claimable under SAH funding rules

• Aligned to participant goals and assessed need

• Supported by clear, defensible documentation

Knowing what constitutes billable time, how to record it correctly, and how it connects to funding, outcomes, and quality expectations is essential.

🔥 Overview

This interactive session will break down what billable hours really mean in the context of aged care and what they mean for you as a care partner. We’ll cut through the confusion and explore how your time directly connects to participant goals, care plans, and government funding.

At LPA, we are supporting providers across the sector to shift the culture within their care partner teams, strengthening professional confidence, consistency, and pride in practice. This includes supporting teams to adapt to a model where the value of their work is clearly evidenced through accurate time capture, documentation, and alignment with participant goals and assessed need.

You will gain clarity on what activities can and cannot be billed under Support at Home, and how to confidently record your work in a way that supports compliance, transparency, and high-quality care. We will step through common scenarios; including travel time, wait time, follow-up activity, and unplanned care needs and provide practical guidance on how to approach each one.

You will also receive practical tips to avoid common pitfalls such as under-reporting, inconsistent documentation, and missed funding opportunities.

This session is designed to equip you with the confidence to make every minute count, while remaining fully aligned with the operational, funding, and quality expectations of the Support at Home Program.

What you’ll gain:

• A clear understanding of what counts as a billable hour

• Knowledge of how funding changes impact frontline roles

• Practical guidance on recording time and aligning with care plans

• Tools and templates to use in your daily work

🚩 Learning Outcomes

By the end of this session, attendees will be able to:

• Learn how other providers are managing their care management pool of funding.

• Explain the importance of billable hours in the context of Support at Home.

• Identify which tasks and services are billable under the new funding and reporting arrangements.

• Align their day-to-day work with individualised participant goals and care plans, as required under the new legislative framework.

• Document time accurately to support transparency, accountability, and particpant-centred care.

• Avoid common errors that can lead to non-compliance, under-claiming, or inefficiencies in service delivery.

• Apply practical tools and templates to streamline recording and improve confidence in billing practices.

• Recognise the connection between their role, billable time, and the broader responsibilities of aged care providers under the strengthened Aged Care Quality Standards.

• Contribute to service sustainability by understanding how their work is linked to funding and outcomes reporting.

📅 Date: 12 February 2026

• 10.30 am – 1.00 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory.
• 10.00 am – 12.30 pm – South Australia
• 9.30 am -12.00 pm – Queensland
• 7:30 am – 10:00 am – Western Australia

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion with evidence of Continuing Professional Development hours.

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone

When it comes to online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to make sure now, more than ever, that you are being supported. We will be focusing even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes scary), opportunities to network, and of course, maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 385 inc. GST