Risk Management and the Strengthened Standards

Do you understand what a ‘risk-based approach’ means in Home Care?

How are you preparing your team for the changes under the new Aged Care Act and Support at Home Program?

What strategies do you have in place to identify and manage risks related to compliance and service delivery?

The Aged Care Quality and Safety Commission has clearly sent a message to providers about how a risk-based approach will be taken when reviewing and assessing compliance for home care providers.

Navigating the complexities of the Strengthened Aged Care Quality Standards and the Support at Home Program requires a proactive, risk-based approach to compliance and quality improvement. Aged care providers need to manage risks effectively, prepare for audits, and enhance service delivery while adapting to these changes come 1 July 2025. This is particularly important in the area of direct care provision.

By focusing on participant-centred care, organisations can foster a culture of safety, quality, and continuous improvement. This approach equips providers with the confidence and knowledge needed to meet regulatory requirements and drive positive change within their operations.

🔥 Overview

This workshop is designed to support aged care providers in adopting a risk-based approach to understanding and implementing the Strengthened Aged Care Quality Standards. With the introduction of the new Aged Care Act and the evolving Support at Home Program, compliance requirements are more critical than ever.

Attendees will explore the key aspects of the Strengthened Standards, gaining a clear understanding of their objectives and implications for service delivery. The workshop will focus on identifying potential risks across operational and care domains and exploring how to manage these risks proactively to ensure compliance and safeguard the quality of care. In addition, it will provide attendees with the tools and resources to monitor performance effectively, improve continuous quality management, and address gaps in service delivery.

Practical examples of what this means for care managers and management will be provided along with action lists to assist in the workplace.

As always, we will have loads of resources and the opportunity for Q/As.

🚩 Learning Outcomes

By the end of the workshop, attendees will:

• Understand the standards through a risk lens: Gain clarity on the requirements and expectations of the Strengthened Aged Care Quality Standards, with a focus on identifying and addressing potential risks to compliance.
• Strengthen risk-based compliance readiness: Be equipped to develop and implement compliance strategies that proactively manage risks and align with regulatory expectations.
• Prepare for assessments with risk mitigation in mind: Learn how to prepare for audits by identifying potential vulnerabilities, addressing gaps, and providing evidence of compliance.
• Embed risk-informed continuous improvement: Foster a culture of quality improvement that integrates risk management and consumer-centred care into everyday practices.
• Leverage tools for risk and compliance: Apply tools and templates designed to identify, monitor, and mitigate risks while streamlining compliance and reporting processes.

📅 Date: 30 April 2026

• 1.00 pm – 3.30 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory
• 12noon – 2.30 pm Queensland
• 12.30 pm -3.00 pm – South Australia
• 11.30 am -2.00 pm – Northern Territory
• 10.00 am – 01.00 pm – Western Australia

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

💡 Who will benefit most from this course?

• Aged Care Providers: Those delivering home care services who need to align with the Strengthened Aged Care Quality Standards and prepare for changes under the Support at Home Program.
• Senior Leaders and Executives: Decision-makers seeking to embed a risk-based approach into their governance, strategic planning, and operational frameworks.
• Quality and Compliance Managers: Professionals responsible for ensuring compliance, managing audits, and driving continuous improvement initiatives.
• Risk Managers: Those tasked with identifying, assessing, and mitigating risks across aged care operations and service delivery.
• Care Partners : Frontline leaders aiming to integrate risk awareness and consumer-centered care into their teams’ daily practices.

This workshop is ideal for anyone involved in the planning, delivery, or oversight of aged care services who wants to enhance their knowledge of the Strengthened Standards and adopt a proactive, risk-based approach to achieving compliance and improving outcomes.

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Regarding online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to ensure that you are supported now more than ever. We will focus even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes, scary), opportunities to network, and maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 437 inc. GST