Support at Home has reshaped expectations of home care delivery, placing accountable care firmly at the centre of how providers operate. Home Care is now all about activity based funding and evidenced quality care. Every action and communication requires evidence. Accountability is no longer limited to compliance or service delivery activity; it now extends to outcomes, participant experience, safety, and demonstrable alignment with assessed need.

Providers are expected to demonstrate how assessment information translates into meaningful care plans, how services are coordinated and monitored over time, and how adjustments are made as participant needs to change. This includes being able to evidence that care supports independence, manages risk, and delivers measurable benefits to the participant. Every intervention requires accompanying documentation for billing and claiming purposes.

Whether care is provided directly, subcontracted, or delivered through associate or partner arrangements, accountability remains with the provider. This requires strong governance, efficient information systems, clinical oversight, clear role delineation, and effective communication across teams and partners.

In practice, this shift demands more mature systems for care management, documentation, quality monitoring, and continuous improvement. Providers must be able to show not only what was delivered, but why it was delivered, how it met assessed need, and what difference it made.

Accountable care is the cornerstone of trust, transparency, and sustainability in the Support at Home landscape, supporting better outcomes for participants while strengthening provider confidence in meeting regulatory and community expectations.

🔥 Overview

This workshop provides a practical and forward-focused exploration of what accountable care looks like under Support at Home. It supports providers to understand how accountability applies across the full care journey, from assessment through to care planning, service delivery, monitoring, and continuous improvement.

Attendees will explore how accountable care is demonstrated in day-to-day practice, including the systems, behaviours, and decision-making required to show that care is appropriate, responsive, and outcomes focused. The session will also examine how accountability is maintained when services are delivered through different models, including internal teams and external partners, and what this means for governance, oversight, and documentation.

🚩 Learning Outcomes

By the end of this session, attendees will be able to:

• Explain what accountable care means under Support at Home, including how expectations have shifted from service delivery activity to outcomes, safety, and participant experience.

• Understand what a billable and non-billable activity is

• Promote funding utilisation according to assessed needs

• Identify where accountability sits across the care pathway, from assessment through to care planning, service delivery, monitoring, and review.

• Demonstrate how to align services with assessed need and participant goals, and evidence this alignment through clear documentation and decision-making.

• Apply accountable care principles across different delivery models, including services delivered by internal teams, contractors, and partner or associate providers.

• Strengthen governance and oversight arrangements to ensure accountability for quality, safety, and outcomes remains clear and consistent.

• Recognise the documentation and evidence regulators expect to see to demonstrate accountable care in practice.

• Use quality auditing & monitoring and review processes to drive improvement, not just compliance, and respond effectively to changing participant needs.

• Build confidence across leadership, quality, and care management roles in embedding accountable care as part of everyday operations under Support at Home.

💡 Who is this workshop for?

Designed for leaders, managers, quality teams, and care management professionals, this workshop helps providers move beyond minimum compliance toward a mature, confident approach to accountability, one that strengthens participant trust, supports workforce clarity, and positions organisations for sustainability and credibility under Support at Home.

📅 Date: 11 March 2026

• 1.00 pm – 4.00 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory.
• 12.30 pm – 3.30 pm – South Australia
• 12.00 pm -3.00 pm – Queensland
• 10:00 am – 01:00 pm – Western Australia

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion with evidence of Continuing Professional Development hours.

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone

When it comes to online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to make sure now, more than ever, that you are being supported. We will be focusing even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes scary), opportunities to network, and of course, maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 455 inc. GST