Gain a clear understanding of the home care landscape and discover what it takes to succeed in this sector.

Are you considering a future in the home care sector?

Registration is just the beginning, are your systems built to last?

Whether you’re new to aged care or looking to expand your understanding of how the system works, this event is designed to provide a practical and insightful introduction to home care and navigating the pathway to become a registered or associated provider.

Becoming an approved aged care provider is a significant milestone but it comes with a range of responsibilities that require careful planning, strong systems, and a clear understanding of regulatory expectations.

As the sector moves toward the new Aged Care Act and the introduction of the Support at Home Program, compliance expectations are evolving. The Commission is placing greater emphasis on provider capability, governance, risk management, and quality assurance, not just at the point of registration, but throughout the entire provider lifecycle.

💡 Who is LPA?

At Lorraine Poulos and Associates (LPA), we are more than just a training and consultancy firm; we are your dedicated partners in achieving excellence in the aged care sector.

With a legacy of over four decades of experience, our team of seasoned consultants brings a wealth of knowledge and practical insights. With a focus on excellence, a deep understanding of the industry, and a passion for empowering organisations to thrive, LPA is your trusted partner for success in the Aged Care sector. Together, we can achieve excellence in care and make a meaningful impact in the lives of older Australians.

🔥 Overview

With major reform to take effect from 1 November and demand for in-home support services on the rise, there has never been a more important time to understand the landscape, regulatory environment, and key considerations of this sector.

This free online briefing will help:- Organisations and individuals considering applying for registration,- Existing providers who will need to renew or vary their registration in the future

– Associate providers wishing to understand their obligations when partnering with a registered provider.

Your facilitators:

LPA and special guest speaker, Sarah Kelly.

Currently the acting Registrar at the Aged Care Quality and Safety Commission, Sarah has over 20 years’ experience working in aged care. A qualified social worker, she has extensive clinical experience in hospital and community settings. More recently, her career has been focused on aged care regulation, managing teams, resolving complaints, and handling compliance matters. She has also led the Commission’s regulatory strategy development and budget costing work, and is now working to establish the new Registry in the Commission, responsible for the registration and renewal of aged care providers. Sarah is passionate about aged care and public service.

🚩 Outcomes

By the end of this session, attendees will be able to:

• Explain how the Single Provider Registration Model under the Aged Care Act 2024 enables streamlined registration across programs and the implications for providers delivering multiple types of aged care services.
• Describe the role of the Aged Care Quality and Safety Commission in the registration, monitoring, and supervision of providers throughout the lifecycle.
• Identify the six registration categories and determine which category applies to their service delivery model.
• Understand the evidence and documentation required to demonstrate capability across governance, service delivery, and quality systems.
• Learn how to prepare for audits under the Strengthened Aged Care Quality Standards, including what assessors look for and how to build audit readiness into your operations.
• Navigate post-registration obligations, including renewals, reporting, and applying for variations to your registration.
• Understand the regulatory implications and responsibilities for associated providers, including how these relationships must be declared and managed under the new model.
• Develop a compliance plan that supports ongoing governance, risk management, and continuous improvement from day one.

💡 Who will benefit most from this course?

This workshop is designed for individuals and organisations seeking to become registered aged care providers under the new Aged Care Act 2024. It is particularly relevant for business owners, directors, senior managers, and operational leads responsible for governance, compliance, or service delivery.

Whether you’re preparing your initial registration, recently approved, or considering expanding your services, this event will provide practical guidance to support your journey. It is also highly relevant for existing CHSP and home care providers looking to transition into the new framework or partner as Associated Providers under the Single Provider Registration Model.

📅 Date: 8 October 2025

• 1.30 pm – 3.00 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory
• 12.30 pm -2.00 pm – Queensland
• 1.00 pm – 1.30 pm – South Australia
• 10:30am – 12:00 pm – Western Australia

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone