Support at Home in practice: A strategic approach to cohort management

The introduction of Support at Home has fundamentally changed how providers think about their client base. Gone is the one-size-fits-all approach, replaced with the current more nuanced, needs-responsive model that requires providers to actively manage distinct client cohorts with precision and purpose.

Understanding who sits in your cohort their care goals, their funding classifications, their trajectory under the new budget and restorative support structures, is no longer just good practice. It’s a core operational and compliance requirement.

This workshop is designed for providers who want to move beyond the basics of transition and into confident, capable cohort management. We will explore what the Support at Home framework actually demands of your intake and care management processes, and how to build the internal capability to meet those demands consistently, at scale, and in line with the Act’s strengthened focus on the rights and wellbeing of older Australians.

🔥 Overview

This workshop provides a structured opportunity to examine your current approach and build greater capability across the areas that matter most: intake, care and support planning, budget management, and the use of cohort-level data to drive better decisions. Attendees will leave with practical frameworks they can apply immediately, alongside a clearer picture of where to focus attention as their organisation continues to embed Support at Home into everyday practice.

🚩 Learning Outcomes

By the end of this event, participants will be able to:

• Assess the strengths and gaps in their current intake, assessment, and care planning processes against the requirements of the Aged Care Act 2024 and the operational demands of Support at Home delivery.
• Apply practical frameworks for aligning workforce capacity, service design, and resource allocation to the needs of distinct client cohorts.
• Use cohort-level data and insights to inform organisational decision-making, identify emerging trends in their client population, and respond proactively to shifting care needs.
• Demonstrate a person-centred approach to cohort management that reflects the rights, goals, and wellbeing of older Australians
• Develop an action plan to strengthen cohort management practice within their organisation, with clear priorities for the period ahead.

📅 Date: 28 July 2026

• 1.00 pm – 3.30 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory
• 12noon – 2.30 pm Queensland
• 12.30 pm -3.00 pm – South Australia
• 11.30 am -2.00 pm – Northern Territory
• 10.00 am – 01.00 pm – Western Australia

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

💡 Who will benefit most from this course?

Care partners and care coordinators responsible for client assessment, care planning, and the day-to-day management of Support at Home budgets and service arrangements.

Operations managers and service delivery leads overseeing the performance, capacity, and quality of Home Care services across their organisation.

Senior leaders and executives with accountability for organisational strategy, financial sustainability, and compliance under the Aged Care Act 2024.

Quality and compliance professionals working to embed the requirements of the new legislative framework into policy, practice, and governance.

Whether you are working through the practical complexities of cohort management on the ground or making the strategic decisions that shape how your organisation delivers Support at Home, this event offers relevant, applicable insights for where you are right now.

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Regarding online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to ensure that you are supported now more than ever. We will focus even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes, scary), opportunities to network, and maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 437 inc. GST