Ongoing Support
Package

An LPA Ongoing Support Package is a premium service, designed in partnership with providers to develop and implement a plan of action to support organisations.

 

This package provides businesses with the know-how to navigate the changing aged care environment and legislative requirements confidently. Each LPA Ongoing Support Package addresses agreed-upon priority areas, ensuring resources are targeted to meet each organisation’s needs.

~ As a provider, we can assist you in interpreting new regulations and aligning your services accordingly. LPA has supported the sector for over 15 years and holds a deep understanding of the changes, including compliance, quality standards, and reporting requirements.

~ An LPA Ongoing Support Package offers tailored (practical) solutions based on the unique needs of each provider, whether you are a small, community-based service or a larger, multi-site operator.

~ LPA can assist with implementing changes in your processes and systems to meet new standards, with a focus on operational efficiency, financial sustainability, and risk management.

LPA Reform Project Officer

LPA’s consultants help providers navigate regulatory complexities, implement best practices, and plan strategically for future success. LPA’s ongoing support packages can be tailored to provide a dedicated Project Support Officer. This gives your organisation hands-on guidance through the transition to the New Aged Care Act and the Support at Home Program. With this tailored support, your team will have help managing key aspects of the reform process. This includes navigating regulatory requirements, aligning operations with best practices, and positioning your services for long-term success.

By customising the package to suit your needs, you’ll gain expert support to manage projects and ensure a smooth transition.
As a viable future competitive home care provider, you will need to:

  • Redesign your current model
  • Decide on your clinical care model
  • Equip your workforce with the required knowledge and skills
  • Have clear workflow procedures
  • Decide on critical KPIs
  • Understand the importance of the proposed Home Care Quality Indicators
  • Remain financially viable

Why Choose an LPA Ongoing Support Package?

Many organisations only utilise consultancy services for short-term, emergency fixes. While this is an expedient way to achieve a detailed and professional response, there are more suitable approaches in a fast-changing environment where regulatory requirements shift in successive bursts. An LPA Ongoing Support Package utilises skills and knowledge from a Consultancy Network over a sustained period. This ensures business decisions are considered in real time with up-to-date requirements.

With systemic changes, newer information can readily be incorporated by the organisation without having to complete existing tasks. LPA Ongoing Support Package holders will be provided with continual updates over the period of aged care reform, ensuring they readily meet regulatory requirements over a long-planned project timeframe. It effectively allows access to a Project Guide to support the whole organisation through the reforms.

LPA will ensure all reform requirements are advisedly introduced into the business processes during the Ongoing Support Package tenure, ensuring every vital reform initiative is included in ongoing business practices.

Hear what others say about LPA

Strategic Planning Services Include

Customised, practical business solutions and resources to fit your requirements

Easy to understand guidance for Board and Leadership Team

Predictable expenses – planned activities to best suit your needs

Peace of mind provided by preferential access to your LPA Consultant

Current Industry expertise and knowledge available to inform key decisions

Professional development and capacity building within your Organisation

A comprehensive review identifies key areas for prioritised focus, if not already known

Scheduled sessions enable a planned approach to Quality Improvements

Ongoing support to embed business decisions and sustainable change

Access to substantial discounts for additional LPA training activities

Frequently Asked Questions (FAQs)

LPA's Ongoing Support Packages provide providers with regular, access to senior consulting and clinical expertise over an agreed period of time. They are designed to support organisations navigating ongoing reform, operational complexity, and regulatory change, without relying solely on one-off projects. 

Providers value this approach as it is more cost-effective than hiring additional headcount in their organisation. 

Ongoing Support Packages are ideal for: 

  • Providers operating under  Support at Home 
  • NDIS providers transitioning into aged care 
  • Organisations experiencing growth, audit activity, workforce pressure, or reform impacts 

Related: 
→ Support at Home services 
→ Become a registered aged care provider under Support at Home 

Support is tailored to each organisation and may include:

  • Strategic advice on governance, compliance, and reform impact.
  • Clinical governance and quality support, including complex case oversight
  • Risk management and safeguarding, including escalation pathways
  • Review of documentation, evidence, and policies
  • Audit readiness and regulatory assurance
  • Workforce and leadership advice
  • Input into the operating model and care management redesign

Related:
Strategic consultancy services
Clinical governance & quality services

Project-based consulting is time-limited and scope-specific. 

Ongoing Support Packages provide: 

  • Continuity of advice and relationships 
  • Ongoing understanding of your organisation and risk profile 
  • Faster response to emerging issues 
  • Embedded assurance as reforms and standards evolve 

Many providers use Ongoing Support Packages to complement project-based consulting or to strengthen internal capabilities. 

Related: 
→ Consultancy services 

Yes.

Many providers use LPA’s Ongoing Support Packages to maintain ongoing audit readiness, rather than relying on reactive, last-minute preparation when an audit or review is imminent.

Through ongoing support, LPA works alongside providers to:

  • Strengthen governance, clinical and quality systems so they remain aligned to regulatory expectations under Support at Home, CHSP and the new Aged Care Act

  • Regularly review documentation, evidence, and records to ensure they are current, consistent, and defensible

  • Support teams to understand what auditors look for in practice, not just on paper

  • Identify and address gaps or emerging risks early, before they become compliance issues

  • Embed continuous quality improvement processes, rather than treating compliance as a one-off activity

  • Provide confidence and guidance during regulatory engagement, monitoring, or audit activity

Ongoing Support Packages help providers move from a mindset of “preparing for an audit” to operating in a way that is audit-ready every day, reducing pressure on leaders and teams and supporting better outcomes for older people.

Related:
Clinical governance & quality services
Policies & Procedures (P&Ps)

Getting started with an Ongoing Support Package is simple and designed to ensure the support is well-scoped, relevant, and proportionate to your organisation’s needs.

The first step is to contact the LPA team for an initial conversation. This discussion allows us to understand your organisation’s:

  • Operating environment (e.g. Support at Home, CHSP, residential aged care, NDIS transition)
    Current priorities, challenges, and risks
    Size, structure, and workforce capability

  • Upcoming regulatory, audit, or reform considerations

Based on this conversation, Lorraine Poulos and Associates (LPA) will recommend an Ongoing Support Package aligned to your needs, including the appropriate level of support, focus areas, and delivery approach.

From there, we’ll confirm scope, timeframes, and how support will be delivered—ensuring you have clear expectations, continuity of support, and a trusted point of contact from the outset.

Get started:
Contact the LPA team

Discover how LPA can assist your organisation