Strategic
Consulting

Lorraine Poulos Home Care Consultancy Services

LPA believes that care consultancy services must be of the highest quality.

At LPA, we provide high-quality care consultancy services tailored to the care sector. With aged care reforms rapidly transforming the sector, providers must act now to remain compliant and competitive. Our expert team of aged care consultants is here to help you navigate these changes and ensure your organisation thrives in the evolving landscape.

Why Choose LPA for Care Consultancy?

As a leading care consultancy, LPA is committed to helping care providers adapt to the fast-paced changes in the sector. Our team has extensive experience at the executive level, bringing a wealth of knowledge to every project. Whether you need help with long-term strategic planning or immediate business adjustments, our consultants offer tailored solutions that meet your unique needs.

Services we offer

We support providers with comprehensive planning services that address key areas of operational success. Our services include but not limited to:

  • Service Delivery Structure Review: Ensure your care delivery models are participant-focused, efficient, and ready for the future.
  • Workforce Review for Aged Care: Assess your staffing needs to meet growing demands and ensure workforce readiness.
  • Financial Modelling for Aged Care Providers: Create financial strategies that consider current regulations and future opportunities.
  • Market Situational Appraisal: Stay competitive by understanding the care market and its shifting dynamics.
  • IT and Systems Review: Evaluate your technology infrastructure for compliance, efficiency, and growth potential.
  • Goal Development and Strategy: Develop clear, actionable goals aligned with your long-term vision.

Stay ahead of aged care reforms – Start now

Our consultants work closely with your team to develop a plan that sets you up for success. We often facilitate planning workshops across all levels of your organisation to build a company-wide commitment to change, ensuring smoother transitions and better outcomes.

Waiting too long to address upcoming changes can put your organisation at risk. By acting early, aged care providers can:

  • Ensure compliance with new aged care standards and avoid penalties.
  • Improve operational efficiency and deliver better care outcomes.
  • Empower staff with clear goals and strategies.
  • Capitalise on opportunities in a competitive aged care market.

At LPA, we believe that starting now is essential to staying ahead. By preparing today, providers can avoid disruptions, ensure compliance, and take advantage of growth opportunities.

Home Care Consultancy Clients Include

Lorraine Poulos Home Care Consultancy Adssi In Home Support
Lorraine Poulos Home Care Consultancy Alzheimer's Queensland
lorraine poulos home care consultancy anglican care
Lorraine Poulos Home Care Consultancy Catholic Care
Lorraine Poulos Home Care Consultancy Catholic Healthcare
Lorraine Poulos Home Care Consultancy Daughterly Care
Lorraine Poulos Home Care Consultancy HCF
Lorraine Poulos Home Care Consultancy Home Nursing Group
Lorraine Poulos Home Care Consultancy Homecare Australia
Lorraine Poulos Home Care Consultancy Lifebridge
lorraine poulos home care consultancy irt
Lorraine Poulos Home Care Consultancy Mayflower
Southern Cross Care Logo
Lorraine Poulos Home Care Consultancy Stockland
Lorraine Poulos Home Care Consultancy Uniting

Frequently Asked Questions (FAQs)

LPA provides strategic consulting to support providers operating under Support at Home, as well as organisations entering or expanding within the aged care system. Our work focuses on optimisation, assurance, and sustainable delivery in a live regulatory environment. 

LPA's strategic consulting is tailored to a provider's needs and may include areas such as: 

  • Optimising care management and service delivery models to align with assessed need, outcomes, pricing and funding expectations 
  • Governance and board assurance frameworks, supporting clarity of roles, accountability, and regulatory oversight 
  • Clinical governance and quality systems uplift, aligned to the strengthened Aged Care Quality Standards 
  • Risk management and safeguarding, with a focus on high-prevalent, high-impact and high-intensity risks 
  • Workforce capability and leadership development, supporting managers and teams to operate confidently within ongoing reform 
  • Operational reviews and efficiency improvement, including caseloads, scheduling, and resource allocation 
  • Audit readiness and regulatory assurance, including mock audits, evidence strengthening, and continuous improvement 

Support for NDIS providers transitioning into aged care 
LPA supports NDIS providers seeking to become registered aged care providers under Support at Home. This includes guidance on registration pathways, governance and clinical requirements, risk management, workforce readiness, and operating model design to support a safe, compliant transition into aged care. 

Support for CHSP providers 
LPA continues to support CHSP providers to strengthen compliance, quality systems, documentation, workforce capability and service delivery, while preparing for evolving expectations and future transition pathways within the broader aged care system. 

All strategic consulting is practical, tailored, and implementation-focused, helping organisations deliver safe, accountable, and high-quality care across home care, CHSP and disability-to-aged-care transition pathways. 

Learn more: 
→ Become a registered aged care provider under Support at Home 
→ Ongoing support pack

Yes.

LPA supports providers to prepare for and operate confidently under the new Aged Care Act, helping organisations understand what the changes mean in practice and how to embed the required systems, governance, and care models. 

LPA's support focuses on practical implementation, including: 

  • Interpreting legislative and regulatory changes and translating them into operational requirements 
  • Strengthening governance and board assurance in line with increased accountability 
  • Aligning clinical governance, quality, and risk management systems with the strengthened standards 
  • Reviewing and uplifting policies, procedures, documentation and evidence 
  • Supporting workforce capability and leadership to operate effectively in a rights-based, outcomes-focused environment 
  • Preparing for audit and regulatory scrutiny through mock audits and continuous improvement frameworks 

LPA works with providers across home care, Support at Home, CHSP, residential aged care, and with NDIS providers transitioning into aged care, ensuring support is tailored to each organisation's context and registration pathway. 

Learn more 
→ Support at Home services 
→ Ongoing support packages

LPA provides strategic consulting across the full spectrum of governance, clinical, quality, and operational requirements for providers operating under Support at Home, CHSP, residential aged care, and for NDIS providers transitioning into aged care. 

Our strategic consulting typically covers the following areas: 

  • Governance & Board Assurance 
    Roles, responsibilities, accountability frameworks, decision-making structures, and regulatory oversight aligned to the new Aged Care Act. 
  • Clinical Governance & Quality Systems 
    End-to-end clinical governance frameworks, quality systems, incident management, feedback, continuous improvement, and alignment to the Strengthened Aged Care Quality Standards. 
  • Risk Management & Safeguarding 
    Identification and management of high-prevalent, high-impact and high-intensity risks, including safeguarding, duty of care, and escalation pathways. 
  • Support at Home Operating Models 
    Optimisation of care management, service delivery, pricing, and documentation to ensure alignment with assessed need, outcomes, and funding expectations. 
  • Workforce Capability & Leadership 
    Role clarity, workforce structures, supervision, training, leadership capability, and support for managers and teams operating in complex environments. 
  • Operational Reviews & Efficiency 
    Caseload management, scheduling, resource allocation, and system redesign to improve consistency, sustainability, and performance. 
  • Audit Readiness & Regulatory Assurance 
    Mock audits, evidence reviews, gap analysis, and preparation for regulatory monitoring and assessment. 
  • NDIS → Aged Care Transition Support 
    Guidance for NDIS providers seeking registration as aged care providers, including governance uplift, clinical frameworks, risk controls, and readiness for aged care regulation. 
  • CHSP Support & Sustainability 
    Compliance, quality improvement, documentation, workforce capability, and preparation for evolving expectations and future transition pathways. 

All strategic consulting is tailored, practical, and implementation-focused, supporting providers to embed sustainable systems that stand up to scrutiny and support high-quality care delivery. 

Learn more: 
→ Support at Home services 
→ Ongoing support packages 

Yes.

LPA can support providers with high-level financial modelling and analysis as part of our strategic consulting work. 

LPA's role typically includes providing an overview and strategic lens on financial sustainability, helping organisations understand how funding, pricing, care management models, workforce structures, and service delivery decisions interact under Support at Home and the new Aged Care Act. This may include scenario-based discussions, operating model implications, and identifying key financial risks or pressure points. 

Where more detailed or technical financial modelling is required, such as complex pricing scenarios, detailed forecasting, or benchmarking; LPA works closely with specialist aged care financial and accounting partners. These partners bring deep expertise in aged care financial modelling, viability assessments, and regulatory reporting, allowing providers to access the right level of financial support while maintaining alignment with governance, clinical, and operational frameworks. 

This collaborative approach ensures financial decisions are clinically informed, operationally realistic, and strategically aligned. 

Learn more: 
→ Strategic consultancy services 
→ Ongoing support packages 

Each consulting project at LPA is led by a senior consultant with deep experience across aged care, home care, governance, clinical care, and regulatory compliance. Project leadership is matched to your organisation's needs, ensuring the consultant leading your work has the right expertise and sector insight. 

LPA's consulting team includes Registered Nurses, senior executives, governance and quality leaders, and experienced auditors, all of whom bring practical, real-world experience. 

Throughout the engagement, you'll have a clear point of contact, regular check-ins, and access to the broader LPA team as needed, ensuring continuity, accountability, and practical outcomes. 

Learn more: 
→ Meet the LPA team 

Discover how LPA can support your organisation.