Personal Care to Clinical Care: What Providers need to know?

Under Support at Home, providers are already seeing a shift in how personal care is being allocated, and many are receiving less personal care. This dip is prompting real questions for providers about how to respond, how to support participants, and what comes next.

From October 2026, personal care moves into the clinical care category. This reclassification changes how personal care is framed, what it requires of providers in terms of workforce and delivery, and how it needs to be communicated to participants and their families.

The window between now and October is not a waiting period.

Providers who use the time between now and October well will be the ones who arrive at the clinical care reclassification ready, with their workforce prepared, participants informed, and their practice grounded in what the new category requires.

This workshop is where that preparation begins.

🔥 Overview

Providers are already experiencing the impact of Support at Home on personal care where allocations are shifting, At the same time, a significant change is on the horizon. From October 2026, personal care moves into the clinical care category, bringing with it new requirements and a funding structure that removes the individual client contribution.

This workshop is designed to give providers a clear picture of where things stand now and what they need to have in place before October arrives. It is a practical session built around the realities providers are navigating today, with a direct focus on what the clinical care reclassification means for their workforce, their practice and participants,

Providers who attend will leave with:

• A clear understanding of where personal care sits under Support at Home and why allocations are changing

• Confidence in explaining the clinical care category and the October reclassification to participants and families

• Knowledge of the contribution arrangements under clinical care and what they mean for participants

• Practical strategies for workforce readiness ahead of the October change

• A clear sense of what to prioritise between now and October to ensure their organisation is prepared

🚩 Learning Outcomes

By the end of the workshop, attendees will:

• Describe the clinical care category under Support at Home and what the October 2026 reclassification means for personal care delivery

• Communicate the contribution arrangements under clinical care to clients and families with clarity and confidence

• Identify what the clinical care reclassification requires of their workforce and where capability development is needed

• Articulate the conversations that need to happen with clients and families between now and October 2026

• Develop a prioritised plan for organisational readiness ahead of the clinical care transition

📅 Date: 16 July 2026

• 1.00 pm – 3.30 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory
• 12noon – 2.30 pm Queensland
• 12.30 pm -3.00 pm – South Australia
• 11.30 am -2.00 pm – Northern Territory
• 10.00 am – 01.00 pm – Western Australia

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

💡 Who will benefit most from this course?

• Care partners and coordinators supporting clients through the transition and managing conversations about changing allocations

• Clinical leads and care supervisors responsible for workforce capability and practice standards ahead of the October reclassification

• Operations and service delivery managers overseeing organisational readiness for the move to clinical care

• Quality and compliance staff ensuring practice and documentation align with the requirements of the clinical care category

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Regarding online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to ensure that you are supported now more than ever. We will focus even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes, scary), opportunities to network, and maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 437 inc. GST