Date and time
Location
Juniper Rowethorpe, Sutton Centre HallBentley, WA
Refund Policy
No Refunds
About this event
Support at Home in Practice
Many of you have been asking us to come to Perth, and we are very pleased to finally be bringing this interactive, practical-focused workshop to WA to support our local clients and sector colleagues in person.
Proudly hosted by Juniper we invite you to join industry experts Lorraine Poulos and Stuart Hutcheon for a practical and highly relevant day designed specifically for operational leaders, finance teams, care partners, CEOs and managers navigating the realities of Support at Home implementation.
Six months into Support at Home, many providers are struggling with growing operational complexity, financial pressure, utilisation challenges, claim reconciliation issues, and uncertainty about long-term sustainability while others appear to be adapting more successfully and identifying practical ways to survive and evolve under the new model.
This workshop has been designed to openly explore why this is occurring, what strategies are working in practice, and how providers can respond proactively to the realities of the new environment. This is not a passive workshop. It is a collaborative working workshop focused on real sector pain points, practical solutions, and peer discussion.
The Lookout Way are the creators of Lookout, the only digital care management platform built by care, for care and are a proud sponsor of this event.
🔥 Overview
This workshop is designed for those closest to the operational and financial realities of Support at Home including CEOs, operational leaders, finance teams, care managers, and care partners. If you are responsible for making the new model work on the ground, this day is for you.
This is a working day, not a presentation. Expect open discussion, honest conversation about what is and isn’t working, and practical takeaways you can apply immediately. You will leave with a clearer picture of where the sector is heading and concrete strategies to help your organisation adapt.
Six months in, the picture is becoming clearer and the gap between providers who are struggling and those who are finding their footing is widening. This is the moment to take stock, learn from peers, and act with confidence rather than wait for the uncertainty to resolve itself.
💡 Your Facilitators
Lorraine Poulos and Stuart Hutcheon bring deep, current knowledge of the aged care sector and a direct, no-nonsense approach to working through complex operational challenges.
Stuart Hutcheon is the Managing Partner at StewartBrown Chartered Accountants and has over 30 years of professional experience in the aged care, community services and not-for-profit sector. Stuart has considerable experience presenting at the sector’s biggest conferences and workshops which has attributed to his recognition as one of the sector’s leading assurance and professional advisors. He has a strong commitment in providing valuable services to clients and in assisting providers with their financial viability and sustainability to ensure they maintain strong financial health, efficient systems and adhere to strong governance and legislative requirements. His portfolio covers all areas of professional services including auditing, management accounting, budgeting, salary packaging and FBT advice.
Lorraine Poulos
Lorraine is the Managing Director of Lorraine Poulos and Associates (LPA), which specialises in supporting the care sector. LPA has provided consultancy and training for government bodies, industry peak bodies, and mentored aged care providers since 2009.
Lorraine is additionally involved with not-for-profit aged care boards, has served on the NSW Medical Board for 10 years, and has been active in various advisory roles related to aged care.
💡 Key Focus Areas
- Managing Support at Home claiming challenges and reducing financial risk
- Reconciliation of claims and improving operational oversight
- Managing utilisation and sustainability in a co-contribution environment
- Understanding the changing participant funding landscape and operational impacts
- Workforce and service delivery challenges under the new model
- Practical strategies providers are implementing now
- Open peer discussions about common sector frustrations and solutions
- Interactive problem-solving and shared learning opportunities
Throughout the day, attendees will have the opportunity to engage directly with peers and presenters, discuss emerging challenges openly, and leave with practical ideas and actions that can be implemented immediately within their organisations.
With reform continuing to evolve rapidly, this workshop provides an important opportunity to step back from day-to-day operational pressures, connect with others facing similar challenges, and work through solutions together in a supportive and practical environment.
💡 Who will benefit most from this workshop?
Operational leaders and managers dealing with the day-to-day complexity of running services under the new Support at Home model, particularly those feeling the pressure of increased administrative burden and utilisation challenges.
Finance teams wrestling with claim reconciliation issues, financial sustainability concerns, and the need to understand how the funding model is playing out in practice. CEOs who need a clear-eyed view of where the sector is heading and want to stress-test their current strategy against what is actually working for other providers.
Care partners and care managers who are navigating the practical delivery realities and need tools and language to bridge the gap between frontline operations and organisational decision-making.
📅 Date: 3 June 2026
Juniper Rowethorpe
Sutton Centre Hall
4-10 Hayman Road, Bentley WA 6102
Directions to get there:
Turning into Tranby Way from Hayman Road (Administration Entrance)
Parking:
Parking options close by are available in front of the Administration building and in front of the adjacent Catering Centre
📅 Times: 09:30-3:30pm – Arrive at 9:00 for registration
💰 Investment: $ 497 inc. GST(catering included in cost)
$497 inc. GST
$497 inc. GST
