Care Partner Practice in Uncertain Times

Build workforce capability, improve efficiency, and strengthen care delivery under Support at Home.

In today’s evolving aged care landscape, providers are operating in a highly uncertain, complex, and rapidly changing environment. With the introduction of the Support at Home program, increasing regulatory expectations, and a stronger focus on outcomes, Care Partners are required to deliver consistent, evidence-based, and efficient care while managing growing workloads and competing demands.

Steady Practice in Uncertain Times is a practical, skills-focused training workshop designed specifically for Care Partners working in home care and aged care services. This workshop supports staff to maintain professional practice, manage cognitive load, and deliver high-quality care even in times of change.

Grounded in real-world challenges across the sector, this training addresses common issues, including:

• Staff feeling overwhelmed or reactive in their role
• Inconsistent documentation and communication practices
• Difficulty translating training into day-to-day care delivery
• Managing client expectations while maintaining professional boundaries

🔥 Overview

Why this training matters?

The expectations placed on aged care providers have fundamentally shifted.

Under the Aged Care Act 2024, the strengthened Aged Care Quality Standards, and the introduction of the Support at Home program, providers are no longer assessed on activity alone they are assessed on evidence, outcomes, and accountability in practice.

This means organisations must be able to clearly demonstrate that:

• Care is aligned to assessed need and care plans
  Every interaction must link back to the participant’s assessed needs, approved services, and documented care plan not just what was delivered, but why it was delivered.

• Work completed is clearly documented and defensible
  Documentation is no longer administrative, it is critical evidence. Providers must be able to show, through records, that care delivered is appropriate, necessary, and aligned to funding and claiming requirements.

• Staff are confident, capable, and applying learning in practice
  Training must translate into action. It is not enough for staff to complete modules — they must demonstrate sound judgement, decision-making, and consistency in real-world scenarios.

• Service delivery is efficient, consistent, and outcome-focused
  With increasing pressure on sustainability, providers must ensure that time is used effectively, care is coordinated, and services deliver measurable outcomes for participants.

However, across the sector, many providers are experiencing a growing gap between expectation and day-to-day practice.

Care Partners are often working in environments characterised by:

• Constant change and evolving requirements
• High cognitive load and competing priorities
• Reactive workflows and time pressure
• Unclear boundaries between roles and responsibilities

These challenges don’t just impact efficiency; they create risk.
Risk in documentation.
Risk in decision-making.
Risk in demonstrating compliance during audit or review.

This session directly addresses these realities.

It equips Care Partners with practical, structured approaches to manage their workload, communicate with clarity, and maintain professional boundaries, enabling them to work in a way that is both sustainable and defensible.

🚩 Learning Outcomes

By the end of this session, participants will be able to:

• Interpret the expectations of Support at Home and the strengthened Aged Care Quality Standards and apply them to day-to-day Care Partner practice
• Align care activities to assessed need, care plans, and approved services, ensuring work is purposeful, appropriate, and defensible
• Apply structured communication frameworks (ISBAR, SOAPE) to improve clarity, reduce duplication, and strengthen documentation as evidence
• Demonstrate effective time and workload management, using prioritisation and planning techniques to improve efficiency and utilisation
• Recognise and manage cognitive load, stress responses, and early signs of overwhelm, applying practical self-management strategies to maintain performance
• Maintain professional boundaries and role clarity, including managing client expectations and identifying when to escalate or involve others
• Conduct clear, structured, and time-bound client interactions, including managing difficult conversations while maintaining rapport and professionalism
• Differentiate between productive and non-productive activities, aligning daily work to billable, evidence-based, and outcome-focused care delivery
• Use reflective practice frameworks (e.g. Regret–Remorse–Reason) to strengthen decision-making, accountability, and continuous improvement
• Strengthen psychosocial safety and personal sustainability in the role, supporting long-term workforce capability and wellbeing

💡 This workshop is designed for aged care professionals delivering or supporting care under the Support at Home program, particularly those in high-contact, coordination, and decision-making roles.

It is highly relevant for:

• Care Partners and Case Managers responsible for care planning, coordination, and ongoing client engagement
• Care Coordinators and Service Coordinators managing service delivery, scheduling, and client communication
• Home Care Package staff transitioning to Support at Home, seeking clarity on expectations, documentation, and practice requirements
• Team Leaders and Supervisors supporting frontline staff to improve consistency, efficiency, and performance
• Providers aiming to strengthen workforce capability, particularly in communication, documentation, and time management

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

📅 Date: 23 April 2026

• 1.00 pm – 3.30 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory
• 12noon – 2.30 pm Queensland
• 12.30 pm -3.00 pm – South Australia
• 11.30 am -2.00 pm – Northern Territory
• 10.00 am – 01.00 pm – Western Australia

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone

When it comes to online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to make sure now, more than ever, that you are being supported. We will be focusing even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes scary), opportunities to network, and of course maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 437 inc. GST