Support at Home 2025: Reflecting on 15 years of partnership and progress in Aged Care
As the commencement of the Support at Home Program on 1 November 2025 draws near, we at LPA are taking a moment to reflect – not only on the reform ahead but on the incredible journey we’ve shared with providers across Australia over the past 15 years
“When I founded LPA, I wanted to create a team that truly understood the pressures of the sector; people who had been there, who had delivered care, and who could guide others with compassion and provide practical advice.”
— Lorraine Poulos, Managing Director
“Reform is never just about compliance; it’s about building capability. We see our role as walking alongside providers to strengthen their systems, governance, and people so they can thrive under the new model.”
— Marisa Galiazzo, Chief Executive Officer
Our consultants are currently working with providers nationwide to help them prepare for registration, strengthen clinical governance, train Care Partners, and embed a culture of continuous improvement. Every LPA consultant has held leadership or Board roles within aged care, ensuring that our advice is grounded in lived experience and practical solutions.
At its core, this reform is about people, the older Australians who rely on quality care to live with dignity and independence, and the professionals who make that care possible.
“We’ve seen the sector at its most challenging and its most inspiring. What gives me confidence about this next chapter is knowing that providers like you continue to show up, lead with care, and make an impact.”
— Lorraine Poulos
Managing Director
“This is a defining moment. With the right preparation and support, these reforms can set the stage for a stronger, more sustainable future for aged care. We’re proud to be part of that journey with you.”
— Marisa Galiazzo
Chief Executive Officer
As the Support at Home Program 2025 begins, we remain steadfast in our commitment to the sector. Our focus is, and always will be; on integrity, quality, and collaboration. These are the values that have guided us since day one, and they continue to underpin every piece of work we do with providers like you.
Thank you for your continued trust, resilience, and dedication to older Australians. Together, we can ensure the next chapter of aged care reform delivers the outcomes our community deserves.
As always should you need support, please contact the LPA team at reception@lpaconsulting.com.au
