Date and time

Tue, 4 Jun 2024 1:00 PM – Wed, 12 Jun 2024 2:30 PM AEST



Refund Policy

No Refunds

About this event

🌟 We need to recognise the value of professional care management services. Future models in Support at Home include basic and complex care management and will require evidence of workforce skills.

Care or Case management supports older Australians who are living at home and receiving a Home Care Package (HCP). This helps ensure there are specific strategies in place to meet the individual health and well-being needs of the person receiving care.

🌟 Why are Care/Case Management skills important?

Case management is an internationally recognised profession. In home services, it is called Care management and is an essential key component of every Home Care Package.  It ensures clients receive the appropriate level of support in a way that meets their current and future care needs. It should ensure there is no overlap, over-servicing, or mismanagement of services. Case management is a profession and follows an individual throughout their journey from assessment to exit.  It aims to facilitate independence and improve the quality of life of clients.

Case/care management seeks to maximise the health, safety, and wellbeing of clients. It also enables coordination with multiple providers, connection to assistance outside of aged care, clinical oversight and coordinator with the health system, and conduct check-ins.

This training workshop has been designed across two workshops of 90 minutes each, designed to provide the foundations of case/care management and as such is suitable for those providers who want to be confident their workforce can deliver basic and complex care management.

🔥 Overview

This six-module course will equip you in your role as a case/care manager to conduct an independent assessment of clients, with a holistic, goal-oriented, wellness and reablement focus. This course has been aligned with units of competency for the National Skills set -Case Management Skills. It consists of theory and practical application of learning in the workplace.

It includes some pre-reading, case studies, and extensive resources. The modules include assessment, care planning, goal setting, case conferencing, documentation; referrals, risk management and monitoring of consumer changes. The training includes competency testing via an interactive learning style. The training has been modified for the home care environment to ensure practical examples of how learning can be translated into practice.

🚩 Learning Outcomes

By the end of this very interactive training session, you will learn:

  • Define the role a case/care manager
  • Advocate for clients
  • Conduct interviews and assessments
  • Stratify risk and vulnerability
  • Set goals with the client
  • Develop care plans
  • Communicate with clients and families/representatives
  • Apply cultural sensitivity
  • Complete the correct documentation
  • Explain the financial impacts of case/care management
  • Monitor the care plan to assess the effectiveness of interventions
  • State the types of circumstances and triggers for reassessment
  • Evaluate the progress against the goals

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.  The course is aligned to the following units.  Participants seeking a qualification from a Registered Training Organisation may be eligible for recognition of prior learning.


💡 Who will benefit most from this course?

The course is suitable for those in a care/case management role (however titled such as Care Advisor, Care Coordinator).

💡 Benefits to providers and consumers

This course is useful for providers who want to promote consistency of practice and continuity of care. It will also assist teams to understand how important their roles are in meeting quality standards, evidence consumer engagement; and understanding duty of care and how to better manage risks.

📅 Date: The webinar is conducted over two sessions of 90 minutes each- you will be required to attend both sessions.

  • 4 June 2024 – Session 1
  • 12 June 2024 – Session 2

📅 Times:

  • 1.00 pm – 2:30 pm: NSW, VIC, QLD, TAS, and ACT
  • 12.30 pm – 2:00 pm: SA and NT
  • 11.00 am – 12:30 pm: WA

💼 Inclusions

  • Downloadable workbook
  • Downloadable tools and resources

💻 Learner requirements

  • Computer or mobile device
  • A stable internet connection (broadband/4G+ recommended)
  • Speakers and a microphone are optional

Regarding online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to ensure that you are supported now more than ever. We will focus even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes, scary), opportunities to network, and maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 495 inc. GST

$495 inc. GST

$495 inc. GST