Clinical care support services

Are you concerned about your clinical care services in home care?

Home Care providers tell us that meeting the requirements of clinical care provision in home care is sometimes quite difficult. Providers of home care and disability services are required to have robust clinical governance and effective care practises in place.

According to the ACQSC latest sector support performance report, the most common non-compliances were in Standard 2, 3 and 8, relating to care provision and oversight.

Being found non-compliant can have significant negative impacts on your service and cost you huge amounts of time and money.

Perhaps you can relate to the same challenges we’ve seen with many home care providers, just like yours:

  • No clinicians as Board or committee membership
  • A lack of clear direction regarding clinical issues
  • Confusion as to what should be reported and why the prohibitive costs involved in employing Registered Nurses who may not have the necessary skills or experience to implement robust clinical governance and oversight processes
  • Lack of clarity around what data must be collected and why
  • ‘Over’ complicating the area of clinical care provision
  • Fear of ‘something’ going wrong during service provision
  • Increased acuity level of consumers who are not entering residential aged care and wanting high level care in the home

Making sure you’ve checked all the right boxes can be a pretty daunting process to say the least…

But what if you had one-on-one access to an external clinical support expert for three months, to help you with clinical governance and care systems, practices and processes?

When you join our new Tailor Made Clinical Care Support Service, that’s exactly what you’ll get!

Lorraine and clinical nurse consultant Angela will support you for three whole months, to be sure you’re confidently able to implement clinical governance and care systems.

As much as we’d love to be able to offer this service to everyone, there’s just not enough time in each month and we want to offer a tailor-made service just for you.

And with only 10 spots available, time is running out to book your free consult!

YES! Book my call to discuss the 3 month program >

Included in Your Clinical Care in Home Care Support Services:

Enter your description
$ 6997

  • A one-on-one Zoom consultation with Lorraine and our Clinical Nurse Consultant Angela Ryan to brainstorm your needs
  • A gap analysis of your clinical governance and care systems — particularly Standards 1,2,3 of the ACQS
  • Complete set-up of your clinical governance committee
  • Comprehensive advice on what’s relevant to your service types
  • A deep dive into what data needs to be collected and how often
  • Access to extensive clinical advice
  • Audit of your files using our clinical audit tool
  • Review of your assessment tools and referral processes
  • Review of your training plan and skills testing for your care staff
  • A tailor-made training session on how to implement safe clinical care
  • An in-depth report outlining gaps and action items
  • Access to resources as needed
  • <sBonus: Lorraine and Angela will support you for three months to be sure you’re confidently able to implement clinical governance and care systems. We’ll jump on Zoom each month, at a time that works for you.

YES! Book my call to discuss the 3 month program >
Only 10 spots

Why choose Lorraine Poulos & Associates?

Lorraine is a Registered Nurse with over 40 years’ experience in the health and aged care sectors.  When it comes to clinical care, she has a wealth of experience and expertise:

  • Member of Medical Advisory Committee St. Luke’s Hospital 1995-2007
  • NSW Health Minister Nominee on the NSW Medical Board and Council 2009-2018 Board Member and member of Registration, Health, Performance and Conduct Committees
  • Board Member Sydney Region Uniting Care 5 years including Care and Quality Committee
  • Chair of Clinical Governance committee McKillop Aged Care
  • Co-author and publisher of ‘A Practical Handbook for Basic Clinical Care in the Home’ 2017 over 16,000 copies sold to date; and ‘A Practical Handbook for Clinical Care Tasks in the Home’ 2020
  • Qualified Lead Auditor Quality Systems
  • Current appointed ACQSC Adviser
  • Experienced Home Care and Residential Care Manager

“We engaged Lorraine Poulos and Associates to assist us setting up a robust clinical governance committee and structure.

The result was more than we could have expected and really enhanced our existing knowledge around clinical care.

Our meetings were well organised and have given us a system moving forward. What we really liked was the resources that Lorraine and her team provided on a regular basis.

We were able to keep us up to date with contemporary practice that has assisted us to better manage health care in the home care setting.

I would highly recommend this service.”

~ Alannah Norman, General Manager, Wendy’s Home Care

Angela Ryan is a Registered Nurse with 40 years’ experience working in Acute and Aged Care including Clinical Nurse Specialist in Dementia Care, ACAT team member and Senior Health Care Executive.

She has a wealth of experience and expertise when it comes to clinical care:

  • Current Chair of Clinical Governance Meetings for a large Home Care Provider.
  • Experienced Clinical Auditor of Home Care Services against the ACQ Standards 1, 2, and 3
  • ACAT Assessor
  • Experience Dementia Outreach Worker and Memory Clinic Clinical Assessor.
  • Clinical liaison for Psychogeriatric Telehealth Service
  • Residential Aged Care Management experience

YES! Book my call to discuss the 3 month program >